Frequently Asked Questions

Please read our FAQ before sending us a message.

Who are you guys? Whats Cendol? Where is your shop?

We at Cendol are an online only platform that is a partnership of various shop merchants that have banded together to create an ecommerce marketplace that will bring awesome deals, convenience and great prices to the Malaysian customers.

What are the delivery charges for orders from the Online Shop?

Its FREE!!! Take advantage of this today and get your items without any extra shipping charges for the time being

Which payment methods are accepted in the Online Shop?

At the moment our shop accepts Credit and Debit card payments from Visa and Mastercard. We are working to add FPX payments in very soon, so stay tuned.

How long will delivery take?

Delivery depends on the effort of the courier services. You can expect between 1 to 3 working days for peninsular deliveries, and between 2 to 5 days for Sabah and Sarawak. Please remember that these are counted as working days.

How secure is shopping in the Online Shop? Is my data protected?

Data privacy is an utmost important aspect to us, we ensure that your data, especially banking and credit card details are kept secured, encrypted and hidden.

What exactly happens after ordering?

After payment has been processed, little elves will start packing your product ready for shipment. After the courier guy comes to pick it up, you will receive your items in the next few days

Do I receive an invoice for my order?

Yes, an invoice will be sent to your email address as well as being included in the package that you ordered.

Send us an email

Cendol by Ashita Tech Sdn Bhd

72-92, Leboh Tapah, Kawasan 18,
41400 Klang, Selangor

Telephone/Whatsapp: 011-5631 3886